Trust & Risk
We've been burned by a replatform before. How do you keep it from happening again?
We start by finding out what actually failed last time. A replatform that converted worse, missed operational requirements, or could not launch on time does not have one generic cause.
Before development, we document customer workflows, business rules, integrations, data ownership, failure paths, scope, and acceptance scenarios. During the build, automated tests protect the critical journeys while regular working software gives stakeholders something concrete to challenge.
We cannot promise that nobody learns anything new. We can keep new information visible, make the tradeoff explicit, and stop it from quietly destroying the launch plan.
What do we own, and can another team take over?
You own the code repositories, data, infrastructure accounts, deployment access, documentation, and test suite created for the project. We use platform standards, isolate custom functionality in modules, and do not modify core code.
A qualified Magento, Mage-OS, Adobe Commerce, or Shopware team should be able to understand the system without asking us for permission. If the relationship ends, the documentation and access do not become leverage.
We want clients to stay because the work is good. Preventing them from leaving would be a strange substitute.
How do PCI compliance and security responsibility actually work?
No ecommerce platform makes the merchant automatically PCI compliant.
Adobe maintains certifications for the infrastructure and services inside its responsibility. The merchant remains responsible for custom code, extensions, connected systems, access, incident response, and its own PCI obligations. On Mage-OS or self-managed Magento, the hosting, payment architecture, operations, and development partners define that responsibility boundary.
Hosted payment fields and tokenization can keep card data away from the application and reduce PCI scope. They do not remove the need to patch the store, secure accounts, review custom code, monitor the environment, and complete the compliance work that applies to the business.
Do you provide penetration testing or red team work?
Yes, through Secure Magento.
We begin with version, patch, configuration, dependency, and custom-code review. Authorized penetration testing and governed red team exercises then test whether weaknesses can be combined into a real attack path. Confirmed findings go to qualified Magento developers for remediation, and the red team tests the path again.
A scan can find known signatures. It cannot prove that the customized store is secure, and neither can we. The job is to reduce uncertainty, close demonstrated paths, and improve how quickly the business sees and responds to the next one.
Can we speak with clients whose situation resembles ours?
Usually, yes, when the reference is relevant and the client agrees.
We match for the thing you are actually evaluating: revenue range, B2B or B2C model, NetSuite complexity, rescue history, platform, or operating relationship. A famous logo with nothing in common with your project is not much of a reference.
We also protect our clients' time and privacy. We make introductions later in a serious evaluation, not as a substitute for doing the work of answering your questions ourselves.