Frequently Asked Questions
About Rocket Web
Who is Rocket Web and what do you do?
Rocket Web is a creative engineering team specializing in eCommerce development. We build, migrate, and optimize online stores — primarily on Adobe Commerce (Magento), Shopware, and NetSuite — for brands that have outgrown DIY platforms or need serious custom work.
Where is Rocket Web located?
We're headquartered in Noblesville, Indiana, just outside Indianapolis, with an additional office in Nashville, Tennessee. Our development team spans multiple time zones with members in Poland, Slovenia, Spain, and Ukraine.
What makes Rocket Web different from other eCommerce agencies?
Two things: depth and speed. We've been in the Adobe Commerce/Magento ecosystem for over 15 years, and we've won back-to-back awards at Magento's Imagine conference — for Most Innovative Enterprise Site and Most Transformed Enterprise Site. We're not generalists bolting on eCommerce as an afterthought. This is all we do, and we consistently deliver faster than industry benchmarks.
What platforms and partnerships do you have?
We've been an Adobe/Magento Solution Partner since 2011. We're also a NetSuite Solution Partner, a Shopware Gold Partner, and a Hyvä Silver Partner. These aren't just badges — they mean our team is certified, our work is vetted, and we have direct access to platform support and early releases.
What is the difference between Mage-OS and Adobe Commerce?
Mage-OS is the free, community-supported edition of the platform — solid core eCommerce, no licensing fees. Adobe Commerce (formerly Magento Commerce) is the enterprise tier, adding B2B capabilities, content staging, customer segmentation, advanced analytics, and premium support from Adobe. Adobe Commerce is available on-premise or as a fully managed cloud solution. Not sure which is right for you? That's exactly the kind of question we help clients answer.
Explore Our FAQ
Understanding Enterprise E-Commerce
What makes enterprise e-commerce different from a standard website? How does Adobe Commerce + NetSuite integration actually work? Should you be thinking about Shopware, Hyvä, or AI?
Questions covered: Platform differences, real-time sync vs. batch updates, headless commerce, Shopware positioning, Hyvä theme, AI and the future of e-commerce, platform comparisons, Mage-OS.
→ Read moreIs Rocket Web the Right Fit?
Am I big enough for this? Can you handle our catalog complexity? Will you tell us if we're overthinking this?
Questions covered: Revenue range and platform fit, hybrid B2B/B2C, large catalogs with complex pricing, honest platform assessment.
→ Read morePricing & Value
Why does this cost what it costs? What happens after launch? How do I build a business case?
Questions covered: Why $150K+ vs. $30K quotes, ongoing costs and retainer structure, realistic ROI timeline, scope and budget management.
→ Read moreImplementation
How long does it take? How much of our team's time? What about our existing data?
Questions covered: Realistic timelines, team time commitment, data migration strategy, NetSuite coordination.
→ Read moreResults & Adoption
What does success look like after launch? Will our customers actually use self-service?
Questions covered: 6-month post-launch benchmarks, B2B self-service adoption strategies.
→ Read moreTrust & Risk
We've been burned before. How do you prevent that? What if something goes wrong?
Questions covered: Preventing failed replatforms, code portability, PCI compliance and security, client references.
→ Read moreProducts
Detailed FAQs for our proprietary products: NetSuite Connector, Subscription Billing, and Rocket Shopping Feeds.
Managed Services
Everything about our ongoing support and maintenance plans, pricing models, and approach.
→ Read moreClient Support
Already a client? How to create tickets, access staging, request changes, and report issues.
→ Read more