Managed Services & Ongoing Support
Do you provide ongoing care for Magento and Mage-OS stores?
Yes. We handle patching, monitoring, testing, upgrades, performance, development, integrations, SEO, and strategy through four flat monthly care plans.
The plan defines the responsibility, delivery cadence, and response time.
What care plans do you offer?
- Covered, $3,500/month: Security patches within five days of release, 24/7 uptime and error monitoring, automated full-regression testing against changes and patches, continuous security and performance scanning, and a quarterly health report with Core Web Vitals. This tier does not include a development backlog.
- Steady, $5,500/month: Everything in Covered, plus next-business-day urgent response, pentesting from Rocket Web's Red Team, platform and extension upgrades, and a small-fixes queue.
- Momentum, $9,500/month: Everything in Steady, plus same-business-day emergency response, a prioritized backlog delivered every sprint, performance work, and a monthly strategy call.
- Partner, $14,500/month: Everything in Momentum, plus quarterly roadmap planning, first-priority scheduling, NetSuite and ERP integration support, and proactive SEO and AEO monitoring.
If NetSuite is not part of your stack, the Partner plan can cover keeping other external systems in sync. Current details live on the pricing page.
How does work move through a care plan?
Covered has a defined operational scope. The other plans add progressively larger delivery queues and faster response.
We agree on priorities, keep the queue visible, and deliver against it every sprint. Work that is too large to fit responsibly inside the plan, such as a replatform, redesign, or new integration, receives a separate fixed quote. That protects the care plan from becoming unpredictable and the larger project from being stretched across an ongoing queue for a year.
Why flat monthly pricing?
Because a merchant should know what it costs to keep the store secure, current, and moving.
Automation and AI make routine testing, scanning, and development work more efficient. We use that efficiency to include more responsibility at a fixed price and give clients more value as our tooling improves.
Do you offer 24/7/365 support?
The store is monitored 24/7. Human response follows the care plan.
Covered includes continuous uptime and error monitoring. Steady includes next-business-day urgent response. Momentum and Partner include same-business-day emergency response, with Partner receiving first-priority scheduling.
Infrastructure incidents should also go to the hosting provider, whose operations team is built for server-level response around the clock. We stay accountable for the application, coordinate where responsibilities meet, and do not pretend that an unfamiliar developer answering at 3 a.m. is automatically better support.