Subscription Billing for Adobe Commerce

What is Subscription Billing for Adobe Commerce?

It's a native extension that adds recurring billing to your Adobe Commerce store. You can sell subscription boxes, replenishment products, memberships, or any product on a recurring schedule.

It runs entirely within your Adobe Commerce admin—no external dashboards, no third-party API dependencies. Your server, your data, your control.

How much does the Subscription Billing extension cost?

It's a one-time purchase with professional installation included. There are no monthly SaaS fees and no per-transaction charges. You own the code and it lives on your server, so there are no recurring costs eating into your subscription margins.

For pricing details, contact us or download the product sheet.

What subscription models does it support?

The extension supports:

• Fixed-schedule subscriptions
• Customer-selected frequencies
• Subscribe-and-save discounts
• Prepaid subscriptions
• Mixed carts — customers can purchase both subscription and one-time products in a single checkout

You can convert any existing product to subscription-enabled in minutes by setting custom pricing, fees, and billing cycles at the product level.

Which payment gateways does it work with?

The extension supports PayPal, Cybersource, and Braintree, along with offline payment methods. Payment tokens are securely stored for recurring charges while maintaining PCI compliance.

You're not locked into a single provider—and if you need a gateway that isn't supported out of the box, we can customize the integration.

Can customers manage their own subscriptions?

Customers get a self-service portal within their account dashboard where they can update delivery frequency, skip a delivery, change their payment method, pause, or cancel. You control which of these actions are available and any restrictions that apply.

This reduces support ticket volume significantly—most routine subscription changes never need to involve your team.

Can customers add items to an upcoming subscription shipment?

Yes. Order bundling lets customers add one-time purchases to their next scheduled subscription delivery.

This increases average order value and gives customers a reason to come back between renewal cycles rather than shopping elsewhere.

What happens when a recurring payment fails?

The extension includes smart dunning management with configurable retry schedules, grace periods, and automated customer notifications.

You define the retry cadence and communication sequence to balance revenue recovery with customer experience—aggressive enough to recapture revenue, respectful enough not to alienate subscribers.

What automated notifications does it send?

The extension handles:

• Order confirmations
• Shipment updates
• Renewal reminders
• Payment failure alerts
• Out-of-stock notifications

All email templates are fully customizable, so they match your brand and communicate the information your customers actually need.

Can I offer discounts to encourage subscriptions?

You can create cart price rules that apply exclusively to subscription purchases:

• Percentage discounts
• Fixed-amount discounts
• Introductory pricing for new subscribers
• Loyalty discounts that increase over time
• Bundle discounts for customers who subscribe to multiple products

Does it integrate with NetSuite or other systems?

The extension integrates natively with Adobe Commerce's customer accounts, checkout, and order management. It also works with our NetSuite Connector for ERP synchronization, so subscription orders flow into NetSuite just like one-time orders.

If you need integration with other systems, we can customize that as well.