NetSuite Connector for Adobe Commerce

What is the Rocket Web NetSuite Connector for Adobe Commerce?

The Rocket Web NetSuite Connector is a proprietary integration module that connects Adobe Commerce directly to NetSuite ERP—no middleware, no third-party platforms, no per-transaction fees. It synchronizes orders, inventory, customers, products, pricing, and fulfillment data between the two systems using asynchronous, queue-based communication for performance and reliability.

We built it because every other connector on the market either adds unnecessary complexity, charges per order, or can't handle the edge cases that real merchants deal with daily.

How is your connector different from competitors like Celigo, Folio3, or custom-built integrations?

Most connectors on the market are middleware platforms—they sit between Adobe Commerce and NetSuite and relay data through a third system. That means more points of failure, more latency, and usually per-transaction pricing that scales with your volume.

Our connector is a native Adobe Commerce module that communicates directly with NetSuite's SuiteTalk API. There's no middleware layer. It's installed on your Adobe Commerce instance, configured to your specific NetSuite account structure, and runs on a fixed-cost licensing model.

Custom-built integrations are another common path, but they require ongoing developer maintenance, lack error handling infrastructure, and tend to break during platform upgrades. Our connector is maintained, tested against new Adobe Commerce and NetSuite releases, and supported by the same team that built it.

What data does the connector sync, and in which direction?

The connector handles bidirectional sync across all major data entities:

• Products and catalog data — NetSuite to Adobe Commerce
• Inventory and stock levels — NetSuite to Adobe Commerce, real-time
• Customer records — Bidirectional (new customers created on either side sync to the other)
• Orders — Adobe Commerce to NetSuite
• Fulfillment and shipment tracking — NetSuite to Adobe Commerce
• Pricing — Including customer-specific and tiered pricing (NetSuite to Adobe Commerce)
• Returns/credit memos — Bidirectional

Each sync type is independently configurable—you control the direction, frequency, and conflict resolution rules.

How does the connector handle performance at scale?

The connector uses asynchronous, queue-based processing rather than synchronous API calls. When an order is placed on Adobe Commerce, it's queued for transmission to NetSuite rather than blocking the checkout process. This means your storefront performance is never degraded by ERP communication.

For inventory sync, we use delta updates—only changed inventory values are transmitted, not full catalog refreshes.

For merchants with large catalogs (100K+ SKUs) or high order volumes (10K+ orders/day), we configure dedicated queue workers and optimize batch sizes to maintain throughput without hitting NetSuite API concurrency limits.

Can the connector handle B2B pricing, customer groups, and complex catalogs?

Yes—this is one of the primary reasons we built it. The connector supports:

• NetSuite price levels mapped to Adobe Commerce customer groups
• Customer-specific contract pricing
• Tiered/volume pricing
• Multi-currency pricing
• Promotional pricing rules

For B2B merchants, this means your sales team sets pricing in NetSuite and it automatically reflects on the Adobe Commerce storefront for the right customer segments.

We also handle complex catalog structures including configurable products, bundled products, and matrix items that map to NetSuite's inventory item types.

What about multi-website or multi-subsidiary configurations?

The connector supports multi-subsidiary NetSuite configurations mapped to multiple Adobe Commerce websites or store views. Each subsidiary can have its own inventory locations, price levels, tax configurations, and fulfillment workflows.

This is common for merchants operating separate B2B and B2C storefronts, international sites with different subsidiaries, or brands running multiple Adobe Commerce websites against a single NetSuite instance.

How are sync errors handled?

Every sync transaction is logged with full request/response data. Failed syncs are automatically retried with exponential backoff. If a sync fails after retry limits, it's flagged in the connector dashboard with the specific error details—not a generic "sync failed" message, but the actual NetSuite validation error or Adobe Commerce exception.

We also configure alerting thresholds so your team is notified of critical failures (like order sync stopping) before they become customer-facing issues.

The dashboard provides real-time visibility into sync status, queue depth, error rates, and processing throughput.

What does implementation look like?

Implementation typically takes 4 weeks from kickoff to go-live:

• Week 1: Discovery and data mapping—we document your NetSuite account structure, item types, price levels, customer segments, and order workflows.
• Week 2: Installation and base configuration on your Adobe Commerce staging environment.
• Week 3: Testing—we run parallel sync testing with your actual data to validate every entity type.
• Week 4: Go-live preparation, final configuration tuning, and production deployment.

Your team's involvement is primarily during Week 1 (discovery) and Week 3 (validation). We handle the technical implementation.

What does it cost?

The connector is licensed at a fixed one-time cost of $9,000—no per-transaction fees, no volume tiers, no surprise charges as you scale.

Implementation is a separate fixed-cost engagement based on the complexity of your NetSuite configuration. A standard implementation for a single-subsidiary, single-website setup is straightforward. Multi-subsidiary, multi-website, or complex B2B configurations require additional mapping and testing time.

We quote implementation as a fixed cost after the discovery call—not hourly, not open-ended.