What is NetSuite Connector FAQ

Our NetSuite Connector for Magento is the only non-SaaS, customizable solution on the market. The reason this product was built was because we heard heated, negative statements about the other solutions which were the only options at the time. The other reason was that the Magento agency partners that we talked to - that used the other SaaS or PaaS solutions - said the product turned into its own major project and everyone was glad when it was completed and never wanted to go through that experience again. We decided it was time to introduce a product that gave control back to the merchant and cost less over time.

There are a few important benefits with our NetSuite Connector for Magento that should be considered. The first is startup time and completion. With our team we can demo the product and begin gathering requirements within a few days. Our startup time is only limited by your business's proactiveness to complete our pre-qualification call and approve final requirements. After these steps are completed, we can begin within a few days and finish in just a few weeks. With the other solutions in the market you have to get in line and wait for the scope to begin, be completed and tested.

Second, is reliability and control. Whether it's a SaaS or PaaS, it ultimately is out of your business's control. When there is a 3rd-party connection between your Magento store and your NetSuite ERP, you have no control or reliablity when your Magento and NetSuite platforms are up and running and the "connector" goes down. Our product sits on your Magento server and you have full control and access to that code.

The final benefit to consider with our connector is cost. Our default connector with standard install, setup and testing is a one-time fee of $10,000 for M1. M2 is now complete and costs $12,500 for standard install, setup and testing. If you want additional custom business flows or have a customized NetSuite instance, then an additional cost would be submitted and signed-off on before the project began. Once complete, the code sits on your server, is yours to control and customize and you never pay additional costs unless you need further development work. With the other SaaS or PaaS on the market, you end up paying thousands of dollars a year just to keep the connector "on."

The programming language is PHP and is implemented as a Magento extension. It also makes use of the PHP Toolkit provided by NetSuite here

Yes. We have combined merchant revenues that run hundreds of millions of dollars a year through our connector between their Magento stores and NetSuite ERP platform. Some merchant installations handle tens of thousands of skus and 10,000+ orders per day. We have had merchants spend months and tens of thousands of dollars with other connector products only to drop it all and move to our solution.

We are selective with the merchants we work with and who we sell our product to. We provide a multi-touch service approach that makes the experience less painful than other providers. We want to guarantee the product is installed and working and that your business is satisfied during the course of our time together.

The Connector can import product data (including stocks). It can export orders (with all details such as line items, customers, addresses, payment methods, shipping methods & charges, etc). It can both export Magento-generated invoices and import NetSuite-generated invoices. It can import order updates from NetSuite and fulfillments, including tracking codes. All the imports/exports happen automatically.

The Connector makes use of SuiteTalk for all communication with NetSuite, so a web user is needed. 

Yes, the Connector does not make use of any external service (except NetSuite) and all of the code is provided unencoded so your business can change or extend it.

With our current business focus, we are only selling the connector to clients where we either have implemented Magento or NetSuite. If you need help with either or both and need the connector, please contact us for further information.

Additional documentation: NetSuite_Connector_Documentation.pdf

Not at all. NetSuite communication is done asynchronously, so except for the data sync lagging a bit there is no slowness or downtime.

If you only need to pass descriptive payment details, any method works. If you need to authorize in Magento but charge in NetSuite, then only Cybersource is supported.

Generally, a setup that supports a Magento 1.7+ install will do just fine. The only extra php extension that you will be needing is php_soap.

The export operations (orders, invoices) place no significant load. The import operations do save operations on Magento entities, but they do them sequentially. The potentially worst case load scenario would be if the products are changed all the time, continuously issuing product save operations. Although this depends on your Magento instance, a default Magento install will not increase the load more than 10%-20%.