What is NetSuite Connector FAQ

Our Magento 2 NetSuite Connector is the only non-SaaS & non-Paas, customizable solution on the market. The reason this product was built was because we heard heated, negative statements about the other solutions which were the only options at the time. The other reason was that the Magento agency partners that we talked to - that used the other SaaS or PaaS solutions - said the product turned into its own major project and everyone was glad when it was completed and never wanted to go through that experience again. We decided it was time to introduce a product that gave control back to the merchant and cost less over time.

There are a few important benefits with our NetSuite Connector for Magento that should be considered. The first is startup time and completion. With our team we can demo the product and begin gathering requirements within a few days. Our startup time is only limited by your business's proactiveness to complete our pre-qualification call and approve final requirements. After these steps are completed, we can begin within a few days and finish in just a few weeks. With the other solutions in the market you have to get in line and wait for the scope to begin, be completed and tested.

Second, is reliability and control. Whether it's a SaaS or PaaS, it ultimately is out of your business's control. When there is a 3rd-party connection between your Magento store and your NetSuite ERP, you have no control or reliablity when your Magento and NetSuite platforms are up and running and the "connector" goes down. Our product sits on your Magento server and you have full control and access to that code.

Third, we are the only Magento 2/Adobe Commerce NetSuite Connector that supports Adobe Commerce B2B out of the box! Shared Catalogs, Company structure, B2B Payment methods, Credit Line are just a few of the B2B features that we support!

The final benefit to consider with our connector is cost. Our default connector with standard install, setup and testing is a one-time fee of $12,000 for Magento 2. That includes standard install, setup and testing. If you want additional custom business flows or have a customized NetSuite instance, then an additional cost would be submitted and signed-off on before the project began. Once complete, the code sits on your server, is yours to control and customize and you never pay additional costs unless you need further development work. With the other SaaS or PaaS on the market, you end up paying thousands of dollars a year just to keep the connector "on."

Alternative approach is to sign up with us for a minimum 70h maintenance package for your Magento 2/Adobe Commerce website for a year. With this approach, the NetSuite Connector code is yours for free, the install, setup and testing (+ any customization needed) is part of our budget, and you get a unique option to work with a specialized team that can help you manage and both Magento 2/Adobe Commerce and NetSuite, leaving you with more time and additional help to grow your business further!

The programming language is PHP and is implemented as a Magento extension. It also makes use of the PHP Toolkit provided by NetSuite here

Yes. We have combined merchant revenues that run hundreds of millions of dollars a year through our connector between their Magento 2/Adobe Commerce stores and NetSuite ERP platform. Some merchant installations handle tens of thousands of skus and 10,000+ orders per day. We have had merchants spend months and tens of thousands of dollars with other connector products only to drop it all and move to our solution.

We are selective with the merchants we work with and who we sell our product to. We provide a multi-touch service approach that makes the experience less painful than other providers. We want to guarantee the product is installed and working and that your business is satisfied during the course of our time together.

The Rocket Web NetSuite Connector for Magento 2 offers a comprehensive integration solution that streamlines data synchronization between NetSuite ERP and Adobe Commerce. It efficiently imports product data, including stock levels, directly into Magento and exports detailed orders to NetSuite, covering line items, customer information, addresses, payment and shipping details. The connector also facilitates the export of Magento-generated invoices and the import of NetSuite-generated invoices, ensuring synchronized financial records.

Additionally, it imports order updates and fulfillment details, including tracking codes, from NetSuite to Magento, automating customer notifications and status updates. Customer data synchronization is flexible, supporting either one-way or selective bi-directional flows based on your specific workflow needs. This ensures that updates to customer information are accurately reflected in both systems.

For B2B operations, the connector excels by syncing special pricing rules, such as Pricing Groups and Item Pricings, from NetSuite to Magento, enabling the management of customer-specific pricing, custom catalogs, and complex company structures directly within Adobe Commerce. All these processes occur automatically, reducing manual work, minimizing errors, and allowing your team to focus on strategic business growth. The connector is also designed to handle high-volume operations, making it a versatile and scalable solution for businesses of all sizes, particularly those with complex B2B needs.

The Connector makes use of SuiteTalk for all communication with NetSuite, so a web user is needed.

Yes, the Magento 2 NetSuite Connector does not make use of any external service (except NetSuite) and all of the code is provided unencoded so your business can change or extend it. We also provide extensive documentation on the workings of the Magento 2 NetSuite Connector.

With our current business focus, we are only selling the connector to clients where we either have implemented Magento or NetSuite. If you need help with either or both and need the connector, please contact us for further information.

Additional documentation: NetSuite_Connector_Documentation.pdf

Not at all. NetSuite communication is done asynchronously, so except for the data sync lagging a bit there is no slowness or downtime.

If you only need to pass descriptive payment details, any method works. If you need to authorize in Magento but charge in NetSuite, then only Cybersource is supported ouf of the box. We can support any payment method where you execute authorize & capture in Magento!

With Magento 2 NetSuite Connector being a Magento Extension, we don't have any specialized server requirements. We support both Magento/Adobe Commerce 2.3 and 2.4 versions!

The export operations (orders, invoices) place no significant load. The import operations do save operations on Magento entities, but they do them sequentially. The potentially worst case load scenario would be if the products are changed all the time, continuously issuing product save operations. Although this depends on your Magento instance, a default Magento install will not increase the load more than 10%-20%.