Managed Services & Ongoing Support

Do you provide maintenance or managed services for our Magento store?

Yes. We have a robust Managed Services division at Rocket Web. Our Managed Services team consists of eCommerce PMs, UX/creative, backend developers, frontend developers, SEO and strategy. Our goal is to provide a well-communicated process and structured tasks organized into sprints.

What type of plans do you offer?

We offer three flat monthly care plans. Steady ($7,500/mo) keeps your store fast, secure, and current: security patches applied within 5 days of Adobe's release, 24/7 uptime and error monitoring, same-business-day emergency response, platform and extension upgrades, and a small-fixes queue that is always moving. Momentum ($14,000/mo) adds a cross-functional team of PM, UX, frontend, and backend shipping improvements from a prioritized backlog every sprint, with performance kept passing Core Web Vitals. Partner ($19,500/mo) is a fractional product team across storefront and back office: quarterly roadmap planning with your leadership, first-priority scheduling, NetSuite and ERP integration support, the NetSuite Connector license included, and proactive SEO and AEO monitoring. The full breakdown lives on our pricing page.

None of these plans meter hours. You buy responsibilities, response times, and a shipping cadence. We track our own time internally to keep ourselves honest on cost, but when our tooling makes us faster, you get more shipped, not a bigger invoice.

For merchants not ready for a plan, on-demand support is available per engagement, with plan clients getting scheduling priority. Our Managed Services contracts run for 12 months. Our client retention rate is exceptionally high, and that is the clearest signal the partnership works.

What is Rocket Web's approach to Managed Services?

Our approach can be summed up with the word "purposeful." We have organized our teams, tools and process to encourage a purposeful approach to Managed Services. Our plans and approach are not for everyone. If a merchant only wants to casually approach their eCommerce site or is looking for the cheapest company, then we are not a good fit.

Many other companies approach managed services like a gym. They sell plans hoping merchants rarely show up. Our approach is the opposite: your backlog never sits still. Weekly status updates or calls keep work shipping every sprint, and it is extremely rare for a month to go by without visible progress on your roadmap.

The other way Rocket Web is different is that all our services are included in every plan. What this means for merchants is full access to UX, creative, responsive, frontend, backend, SEO, and strategy. If you have a larger initiative, it can move through your plan's backlog over the course of two to four months, or we can break it out as a fixed-price project to complete it faster. The point is that we are a professional services company that grows and succeeds only when our clients grow and succeed.

Why flat monthly plans instead of hourly billing?

Because hourly billing rewards slowness and punishes efficiency. When an agency bills by the hour, every improvement in its tooling shrinks its own invoice, so the incentive is to move slowly. Our plans price the responsibility, not the meter: you know exactly what your store costs to run each month, and when our tooling makes us faster, you get more shipped for the same fee.

The cheapest hourly rate rarely produces the cheapest outcome. We have watched merchants spend 80 hours a month elsewhere on work we ship in a fraction of the time. In the Magento world there are no "special" deals. You pay for what you get in the end.