Yes. We have a core commitment to our merchants to provide honest, hard work.
We have a great reputation in the industry. We will supply professional references over the course of entering into a contract whether or not they are asked for. We really want our merchants to trust us and understand that it's not about growth for us but about a partnered success. We had the opportunity to scale and grow at a huge pace; however, in order to keep our team medium size with great quality and customer service, we turned many projects down.
We are not a perfect eCommerce agency. We have made and will make mistakes, but we own up to them and make things right. Our extremely high retention rate proves to us we are doing things right.