Rocket Web is a creative engineering team made up of individuals with different backgrounds, unique experiences and with the single effort to build great products and websites for small, medium and large businesses.
Rocket Web is headquartered in Naperville, IL, just outside Chicago. A second office was opened up in 2015 just outside Nashville, TN. We also have Rocket Web offices both in Wroclaw, Poland and Bucharest, Romania.
We provide all the necessary services to complete and maintain a new replatform to Magento or a Magento upgrade to the latest version. Our approach is client centric.
A list of our services are provided here: www.rocketweb.com/services
Yes, we're glad you asked. At Magento's annual Imagine conference in Las Vegas, we won back-to-back awards for The Most Innovative Magento Enterprise Site of the Year and The Most Transformed Magento Enterprise Site of the Year.
We consider it an honor to be awarded by Magento and recognized for the talent of our team and the great merchants we work with on a daily basis.
Yes. We have a core commitment to our merchants to provide honest, hard work.
We have a great reputation in the industry. We will supply professional references over the course of entering into a contract whether or not they are asked for. We really want our merchants to trust us and understand that it's not about growth for us but about a partnered success. We had the opportunity to scale and grow at a huge pace; however, in order to keep our team medium size with great quality and customer service, we turned many projects down.
We are not a perfect eCommerce agency. We have made and will make mistakes, but we own up to them and make things right. Our extremely high retention rate proves to us we are doing things right.
Yes. We have been a Magento Solution Partner since 2011. You can find our partner status here.
Magento offers Solution Partners three levels of status; Solution Partners can review these and apply for one based upon meeting certain qualifications. While we chose to become a Silver Partner, Rocket Web qualifies for Gold Status. The standards and quality between Gold and Silver Solution Partners should not be viewed as premium quality vs secondary quality. As a Silver Partner, Rocket Web has won multiple awards, surpassing Gold partners 5X our size and has delivered quality products directly to Magento. Magento has repeatedly requested us to upgrade to Gold partnership; however, due to our business positioning and our company focus, the Silver status meets our current needs.
Because we are more efficient than large Gold partners, our ability to be nimble, follow schedules and absorb changes meets most of our merchants' needs. While our rates are similar to Gold partners, our proposals tend to be more competitive due to our efficiencies. One example of efficiency is that for any project kick-off meeting we won't show up to your office with 10-12 staff members for two days, nor will your project require 4-6 creative designers to design a great site. We keep our core teams simple and focused and allow single decision makers on each category of service to move quickly without a large team or corporate drag.